Refunds on audiobooks depend on where you bought the audiobook:
#GOOGLE PLAY BOOKS CUSTOMER SERVICE FULL#
If you bought an e-books bundle, you’ll only be able to request a refund for the full bundle.If the e-book doesn’t work, you can request a refund at any time within 65 days of purchase.You may request a refund within 7 days of purchase, except for rentals of e-books for which all sales are final.
Refund availability for single returns and books bundles If your e-book or audiobook won't load or play, try these troubleshooting steps. If you would still like a refund or you are requesting the refund for another reason, see the info below. Option 2: Ask for a refund on the Google Assistant For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page.Most emails with refund decisions arrive within 15 minutes, but they can take up to 4 business days.If you don't find the order, you may have bought it on a different Google Account.If you have multiple refund requests, repeat these steps for each item you bought.Complete the form and note that you'd like a refund.Select the option that describes your situation.For the order you want to return, click Report a problem.Click Payments & subscriptions Budget & order history.At the top right, click your Profile picture.If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.The company has never implemented the necessary safeguards to prevent e-book piracy and actually has capitalized on it. Selling e-books is just another thing that Google does, but is not a core focus. And finally Google, with around a third of Kobo’s sales, making up 1-2% of today’s ebook market - a surprisingly meager showing for the internet giant. Fourth up is Kobo, with about half of Nook’s sales - or maybe 3-4% of the total US market. The Barnes & Noble’s Nook store still remains the 3rd largest ebook retailer with about 7-8% of all US ebook sales. In the US, more than 95% of all consumer ebook purchases - and probably closer to 99% of them - go through just five major ebook retailers. Amazon controls 74% of the US market and Apple’s iBooks store, accounts for roughly 10-12% of US ebook sales. have been told by a number of sources that some new accounts are being created, but they had to arrange a meeting with Google at Digital Book World and Book Expo America and meet with the Google Books team face to face. The swift action Google was referring to was simply to close the Publishers Portal and no new accounts could be made. Additionally, we’re constantly improving our systems to provide a better experience.” We take swift action when we receive a DMCA complaint, which the copyright holder can complete here. The media backlash forced Google to make the following statement a few months later “Google Play takes copyright seriously. Every major newspaper publication started to run with the story, including the New York Times. The fact that Google were not taking any active steps in removing pirated books created a media firestorm. If contacting them doesn’t help, and you believe that this listing violates your rights as a copyright holder, you can file a formal legal complaint and our legal team will review the notice promptly.” As we are not authorized to make changes to a book submitted by a partner through their account, I’d recommend you to contact the publisher directly to request removal of this book. Google has been fairly ambivalent to e-book piracy on their Play Books service and when Dutch publishers trade group started to investigate the issue they were told by Google rep “I checked the link you’ve shared and noticed that the book in question has been submitted to Google Books by dragonletebooks, through their Partner Program account. The Google Play Books publisher submission system has been down for the last eleven months and I have confirmation from a number of sources that it will never be publicly available again. It looks like Google has mostly solved the piracy issue, but it’s coming at a cost. Martin for only a few dollars each, while the legitimate version cost a heck of a lot more. You could buy Fifty Shades of Grey, the whole Harry Potter oeuvre and some work by that Game of Thrones guy, George R.R. Google Play Books experienced a massive piracy problem last year and many unscrupulous individuals were uploading other peoples e-books and making a ton of money.
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